For the purposes of this document, 'you' refers to the customer, and 'we' or 'us' refers to Dan Holden Signature Kitchens and Interiors.

 

Initial Quote and Acceptance of the Quote

After we have clarified your requirements and gathered all the necessary details, we will prepare a quote and send it to you via email.

The quote will include the agreed price and the required deposit. If we are responsible for supplying, fitting, and managing the installation of your kitchen, the deposit will be 35% of the total amount.

Once the deposit is paid, a legally binding agreement will be established, obligating you to pay the quoted price, and us to carry out the supply and installation as outlined in the quote.

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Quote and Deposit

The quoted price will remain valid for 30 days from the date of issuance.

The quoted price includes VAT. If the VAT rate changes before you accept the quote, we will adjust the VAT amount accordingly.

To lock in the quoted price, the deposit must be paid within 30 days. A quote is not considered accepted until we have received the full deposit.

The deposit is non-refundable unless the agreement is cancelled within the 14-day cooling-off period as outlined in section "Cancellation of Contract."

A fitting date can only be confirmed once we have received the full deposit.

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Payment Terms

If we are supplying, fitting, and overseeing the project management of your kitchen, the quoted price will be split into three payments:

• 1st Payment – 35% of the total, due upon agreement of the sale to secure manufacturing and fitting dates.

• 2nd Payment – 50% of the total, due 2 days before the scheduled delivery of cabinets.

• 3rd Payment – 10% of the total, due upon satisfactory completion of the project.

 

If you fail to make a payment by the due date, we may charge interest on the overdue amount at a rate of 2% above the base rate, calculated daily until full payment is made. This interest compensates us for any additional costs incurred due to the delay.

If you promptly notify us of a dispute or valid reason for the delay in payment, and we agree in good faith, no interest will be charged while the dispute is being resolved.

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In the event that the project is delayed due to factors outside of our control, we may request a partial payment of the final amount to cover costs incurred up to that point.

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All products remain the property of Dan Holden Signature Kitchens and Interiors until full payment of the quoted amount is made. If payment issues arise and an agreement cannot be reached, we reserve the right to remove any items from your property.

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Services

We will provide services as detailed in the accepted quote and agreement, as amended in writing between you and us.

We will ensure that services are performed with reasonable care, skill, and to a high standard, consistent with best practices in the trade.

We will comply with all relevant codes of practice and statutory or regulatory requirements.

At all times, we will maintain valid employer and public liability insurance and hold any necessary licenses or permits required to provide our services.

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Problems and Guarantee

In addition to your statutory rights, we offer a 12-month guarantee on the services we provide, starting from the completion of the project.

Supplied goods are covered by their respective manufacturer guarantees.

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We will make reasonable efforts to ensure our services are trouble-free. If any issues arise, please inform us as soon as possible, and we will aim to resolve them promptly.

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There will be no charge for resolving problems caused by us. However, if the issue results from incorrect or incomplete information or actions on your part, we may charge for remedial work. If a third-party contractor causes the problem, we will notify you, but you will need to address the issue with them.

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Your Obligations

You are responsible for obtaining any necessary consents, licenses, or permissions from third parties (e.g., landlords, planning authorities, etc.) before we proceed with the contract.

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You may either provide a set of keys or be present at agreed times to grant us access. All keys entrusted to us will be kept securely.

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Third-Party Contractors

If additional services or products are required, you can choose third-party contractors for these. If we are required to work with these contractors, we will make reasonable efforts to do so.

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You are responsible for keeping us informed about the progress of the project, particularly regarding any third-party contractors whose work may affect our services. If delays occur due to their work, we may charge you our standard hourly rate for the time lost.

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If building works are not completed before kitchen installation, additional costs may arise. If kitchen installation is done before other works are finished, we require written confirmation that you accept responsibility for any damage that may occur, and we will not be liable for such damages. If extra protection is needed (e.g., floor protection), it will be charged to you.

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Start Date

We will agree on a mutually convenient start date for the project.

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If you request a change to the start date, we will try to accommodate it where possible. If a new start date cannot be agreed, either party may terminate the contract.

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If we request a change to the start date, you may agree to the new date or terminate the agreement.

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Cancellation of Contract

You have a statutory right to cancel the contract within 14 calendar days from the date the agreement is made, which is the cooling-off period.

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To cancel, you must inform us in writing within this period.

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If you cancel within the cooling-off period, we will refund all payments made under the agreement, and no fees will be charged for the refund.

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The refund will be processed within 14 days of us being informed of the cancellation.

If the job is due to start less than 14 days after the deposit payment, and we have already booked labor and ordered products, we may deduct these costs from any refund.

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For products: If you cancel, we may charge for ordered or delivered items, or a restocking fee. If items can be returned, we will refund the amount paid, excluding costs for personalized or inseparably mixed goods.

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You must return products to us in their original packaging within 14 days of notifying us. You will cover return shipping costs, and we may deduct for any loss in product value caused by unnecessary handling.

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Termination

You may terminate the agreement immediately if:

• We breach the agreement materially and fail to remedy it within 14 days of your written notice.

• We enter liquidation or an administrator or receiver is appointed over our assets.

• We cannot agree on a new start date.

• We are unable to provide the services due to circumstances beyond our control.

 

We may terminate the agreement immediately if:

• You fail to make a payment on time.

• You breach the agreement materially and fail to remedy it within 14 days of our written notice.

• We cannot agree on a new start date.

• We are unable to provide services for more than 12 weeks due to circumstances beyond our control.

 

Events Outside Our Control

We will not be held responsible for failure or delay in performing our obligations under the agreement due to causes beyond our control.

If such an event occurs, we will notify you as soon as possible. During this time, our obligations will be suspended, and you or we may choose to terminate the agreement.

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Liability and Consumer Rights

As a consumer, your legal rights are not affected by the agreement. For more information, please refer to your local Citizens' Advice Bureau or Trading Standards.

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We will be responsible for any foreseeable loss or damage caused by our breach of the agreement or negligence. However, we are not responsible for unforeseeable damages.

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If we cause property damage, we will repair it at no additional cost to you. We are not liable for any pre-existing damage discovered during the course of our work.

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We provide services for domestic purposes only and are not responsible for commercial use or losses. We do not guarantee that services will be completed within the specified timeframe.

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We will not be liable for accommodation costs, furniture storage, or other expenses incurred during the provision of services.

We are not liable for any loss or damage resulting from your failure to follow our reasonable instructions.

Nothing in this agreement excludes or limits our liability for death or personal injury caused by our negligence or fraudulent misrepresentation.

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Data Protection

All personal information we collect will be processed in accordance with the Data Protection Act 2018. We will be registered with the Information Commissioner’s Office.

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If we need to share your data for the project, we will inform you in writing.

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Other Important Terms

We may transfer our rights and obligations under this agreement to a third party (for example, if we sell the business). If this occurs, we will inform you, but your rights will remain unaffected.

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You cannot transfer your rights and obligations under this agreement without our written consent.

This agreement is between you and us and does not benefit any third party, who cannot enforce any terms of the agreement.

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Law and Jurisdiction

The agreement and relationship between us will be governed by the law of England and Wales.

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